Q&A

Table of Contents

About Wasabi services

  1. What is Wasabi?
  2. I am a beginner. Can I enjoy Wasabi fully?
  3. What is required to enroll in Wasabi?
  4. What kind of plan is available?
  5. Do you have telephone help desks?
  6. What is your business hours and which days are you closed?
  7. Which time zone does Wasabi use?

About Registration

  1. How can I change my personal information such as Skype ID and email?

About Payment

  1. How much is your tuition fee?
  2. How can I pay for Wasabi?
  3. Can I use my debit card?
  4. When is the tuition fee charged?
  5. If I enroll in Wasabi in the middle of a month, when can I start taking lessons?
  6. When Wasabi is closed on Japanese holidays or I am absent from my lessons, is the tuition fee refundable?
  7. How can I discontinue your lessons?
  8. Is the tuition fee refundable if I discontinue my lessons in the middle of a month?

About Our Tutors

  1. What are your tutors like?
  2. Can I choose my tutor myself?
  3. Can I change my tutor if I found him or her unprofessional?
  4. Is a tutor continuously in charge of my lesson?
  5. Do you have tutors who can speak English?

About Our Lessons

  1. From what time to what time are your lessons available?
  2. Can I take a lesson on a different day this week?
  3. I will be absent from my next lesson. How can I inform my tutor?
  4. Can I change my regular lesson time?
  5. My country has daylight saving time. Does it affect my lessons time?
  6. If I am late, can I still take the lesson?
  7. I was absent from my lesson without notice. Are there any penalties?

About Problems and Concerns

  1. I didn’t receive a call from my tutor at the scheduled lesson time.
  2. I cannot hear my tutor. What should I do?
  3. My tutor cannot hear me. What should I do?
  4. I was unable to take my lesson due to some trouble. Can I take the compensatory one?

About Skype

  1. What is Skype?
  2. Do I need to pay for using Skype?
  3. How can I install Skype?
  4. How do I know my Skype ID?

About PayPal

  1. What is PayPal?
  2. How can I make a PayPal account?
  3. How can I change my credit details or email?
  4. How can I cancel an automatic payment?

About Wasabi services

What is Wasabi?

Wasabi is an online Japanese learning tool, especially designed to help you study Japanese by practicing speaking, listening and grammar. Via Skype, you can take one-on-one lessons with experienced Japanense tutors from anywhere in the world.

I am a beginner. Can I enjoy Wasabi fully?

You can take Wasabi lessons at any level but please be aware that based on our direct study method the lessons will be conducted in Japanese at any level. If you are a total beginner we can connect you with one of our tutors who speak English and can give you additional explanations in English. Please tell us about your language level and tutor preference when you register at Wasabi via this contact form.

What is required to enroll in Wasabi?

If you have an Internet connection with Skype and your device has a microphone, you can enroll in Wasabi. Materials will be provided by us for free.

What kind of plan is available?

We provide two lesson plans; 4 one-on-one lessons per month for 50 minutes once a week at JPY 5,800 (Approximately USD 53 or EUR 50 -22th Nov 2016) or 8 lessons twice a week at JPY 10,000 yen (Approximately USD 91 or EUR 85 -22th Nov 2016) per month.

Do you have telephone help desks?

We do not provide support by telephone. However, if you need any help, or have any questions or concerns, please send us a message via this contact form. You will receive a response within three business days.

What is your business hours and which days are you closed?

We provide lessons between 9:00 am to the next day 2:00 am (Japan Standard Time) from Monday to Sunday. Our business hours for support are from 9:00 am to 12:00 am (midnight) from Monday to Friday (Japan Standard Time) . Depending on the individual tutor’s availability lessons might be paused during the following Japanese holidays. (In this case we will try to arrange a lesson with a different tutor) *Subject to change as per Japan’s calendar every year. 

Golden Week (Spring Break) – May 1st-7th
Obon (Summer Break) – August 12th – 18th
Shogatsu (Winter Break)– December 28th – January 3rd

Which time zone does Wasabi use?

We use Japan Standard Time. If you face difficulty with the conversion, this converter  may be of use to you.

About Registration

How can I change my personal information such as Skype ID and email?

Please send a message with your updated information via this contact form.

About Payment

How much is your tuition fee?

We have two lesson plans; one on one lessons for 4 lessons per month, 50 minutes once a week at JPY 5,800 (Approximately USD 53 or EUR 50 -22th Nov 2016) or 8 lessons per month twice a week at JPY 10,000 yen (Approximately USD 91 or EUR 85 -22th Nov 2016). Wasabi does not require entrance fee, material fee, or any additional fees.

How can I pay for Wasabi?

We utilize PayPal for our payment system, which is one of the world’s largest internet payment companies. Once you make the payment, you are not required to do so for next month. Payment will continue unless you stop your subscription.

Can I use my debit card?

Yes, you can. However, you may need to activate your card for the international transaction with your bank. As for PayPal, the payment can be made via debit card.

When is the tuition fee charged?

When you enroll in Wasabi, you are required to make the payment via PayPal. After receiving your payment, we will start arranging your tutor and regular lesson time.

If I enroll in Wasabi in the middle of a month, when can I start taking lessons?

Once your registration and payment are completed you can request your first lesson. The lesson request buffer time is 48 hours, so the first possible lesson time would be 48 hours from the time you make your first request.
Even if you sign up in the middle of the month you will be able to take the amount of lessons you signed up for until the end of the month. If you sign up for the Wasabi Basic Plan (4 lessons) in the middle of the month, you would be able to take 2 lessons per week in order to make use of your full plan.
Because of this we recommend to start your Wasabi plan at the beginning of a new month.

When Wasabi is closed on Japanese holidays or I am absent from my lessons, is the tuition fee refundable?

No, it is not. Our payments are monthly and not refundable.

How can I discontinue your lessons?

Please contact us by the 15th of the month via the contact form in order to cancel your enrollment for the following month.

Is the tuition fee refundable if I discontinue my lessons in the middle of a month?

No, it is not. Our payments are monthly and not refundable.

About Our Tutors

What are your tutors like?

All Wasabi tutors are either certified teachers of Japanese as a foreign language or have been trained as volunteer tutors. Before joining Wasabi, they have gained experience as teachers in language schools, universities, volunteer programs and as private tutors. Their backgrounds are diverse and many of them have lived abroad or worked corporate jobs, before they discovered their passion for teaching. All tutors are carefully selected and are able to provide lessons using the effective Wasabi materials.

Can I choose my tutor myself?

No, you cannot. In order to arrange lessons for users, taking into account time differences, scheduling, availability, and a variety of other factors, we will assign the tutors to you directly. Of course, we assure the quality of our tutors by giving proper training.

Can I change my tutor if I found him or her unprofessional?

Yes, you can. If you face any difficulties in taking our lessons due to your tutor, please let us know at any time via this contact form. We shall deal with the issue immediately.

Is a tutor continuously in charge of my lesson?

Yes, he or she is. We assign one designated tutor for you because it enables your lessons to be more consistent. In addition, your tutor will become familiar with your abilities and modify his or her lessons in order to fit your language needs. However, if unavoidable situations occur, e.g. he or she becomes ill your sub-tutors will be in charge of your lessons instead.

Do you have tutors who can speak English?

Yes. Many of our tutors speak English at a daily conversation level or higher. Even if our tutors know English, he or she will usually use only Japanese during the lessons in order to fully immerse you in the Japanese learning experience. We support the direct learning method for speaking practice. If you are a total beginner and need some additional explanations in English, we can assign you a tutor who speaks English.

About Our Lessons

From what time to what time are your lessons available?

We provide lessons between 9:00 am to the next day 2:00 am (Japan Standard Time) from Monday to Sunday. Depending on the individual tutor’s availability lessons might be paused during the following Japanese holidays. (In this case we will try to arrange a lesson with a different tutor) *Subject to change as per Japan’s calendar every year.

Golden Week (Spring Break) – May 1st-7th
Obon (Summer Break) – August 12th – 18th
Shogatsu (Winter Break)– December 28th – January 3rd

Can I take a lesson on a different day this week?

Yes, you can, but please understand that we might have to assign you a different tutor if your regular tutor can’t provide a lesson for your preferred new time.

I will be absent from my next lesson. How can I inform my tutor?

Please send us a message via this contact form.

Can I change my regular lesson time?

Yes, you can. Please let us know your preference time via this contact form. Accordingly, we will rearrange your regular lesson time. Kindly note, your tutor might be changed due to the time change.

My country has daylight saving time. Does it affect my lessons time?

Yes, it does. Since our lessons are based on Japan Standard Time, you have to adjust your lesson time accordingly.

If I am late, can I still take the lesson?

Yes, you can. However, your lesson will be shortened in accordance to your adjusted start time.

I was absent from my lesson without notice. Are there any penalties?

No, there aren’t. However, if you were to do so several times, your subscription might be discontinued in order to maintain our services.

About Problems and Concerns

I didn’t receive a call from my tutor at the scheduled lesson time.

We sincerely apologize for the inconvenience. Please let us know via this contact form. This may be due to a system error and we shall resolve the problem immediately and arrange a compensatory lesson.

I cannot hear my tutor. What should I do?

In order to identify the cause, please check the following: Speakers/Headphones Troubleshooter If you are still experiencing trouble, there is a possibility that this might be a microphone or headphones problem.

My tutor cannot hear me. What should I do?

In order to identify the cause, please check the following: Call Quality Troubleshooters Microphone Troubleshooter

I was unable to take my lesson due to some trouble. Can I take the compensatory one?

Yes, you can. If you were unable to take your lesson without fault of your own, we shall arrange a compensatory one.

About Skype

*Wasabi is not responsible for the content of external sites.

What is Skype?

Skype is a telecommunications application software product which specializes in providing video chat and voice calls from computers, tablets, and mobile devices via the Internet. If you would like to learn more, please visit the official website.

Do I need to pay for using Skype?

No, you don’t. You can call other Skype users for free.

How can I install Skype?

Please visit this webpage: Skype Downloads.

How do I know my Skype ID?

Please visit this webpage: What is a Skype Name, and how do I find mine?

About PayPal

*Wasabi is not responsible for the content of external sites.

What is PayPal?

PayPal is one of the world’s largest internet payment companies and a wholly owned subsidiary of eBay. If you would like to learn more, please visit the official website.

How can I make a PayPal account?

When you make the payment for Wasabi, you can make your account at the same time. Or you can visit this webpage: Sign up for a Paypal account

How can I change my credit details or email?

Please visit this webpage: How do I view or edit my account information?

How can I cancel an automatic payment?

Please visit this webpage: How do I cancel an automatic payment I have with a merchant?